(NOV 2020) UPDATED FAQ DUE TO COVID-19 SITUATION
How long will it take to receive my package?
All orders are shipped from London, UK.
If you have ordered from within the UK, it will be sent via Royal Mail Signed For First Class which aims to deliver within 1-2 working days after it has been posted but could encounter delays due to extra safety precautions.
If you are elsewhere internationally, I have restricted shipping options to Tracked and Signed only to prevent as many cases of lost packages as possible. Please also check with your local post office to see if they are making deliveries as normal as this could also cause your package to be held in customs. I cannot be held responsible for any lost packages once I post the orders, so please make sure you can receive packages as normal before placing your order.
I aim to ship packages once a week so please take packing time into account as well (an extra 1-7 days from order).
Where is my order?
Only orders that have chosen Guaranteed or Tracked and Signed postage will receive a tracking number. You will receive the tracking number with the shipping confirmation and you can check the status of your parcel at royalmail.com/track-your-item
I cannot take responsibility for any lost or late orders that do not have Tracked and Signed postage.
Can I return/exchange an item?
If you have received an incorrect order, I will resend the correct items at no extra cost. Items cannot be returned or exchanged unless they are damaged so please make sure to check your shipping address or any apparel sizing before ordering.
How will the orders be packed?
Charms/enamel pins: Bubble mailer (extra bubble wrap if needed)
Prints/zines: Rigid cardboard envelope
Apparel: Waterproof poly mailer